MAN IN TEES — Return & Refund Policy

Last updated: December 2025

At Man In Tees, every product is made on-demand just for you. Because of this, we follow a strict but fair return policy based on our production partner’s guidelines. Please read the following carefully.

1. Damaged, Misprinted, or Defective Items

If your item arrives damaged, misprinted, or defective, we will replace it at no cost.

Eligibility

You must submit a claim within 30 days of receiving the product.
Please provide:

  • A clear photo of the issue

  • The order number

Once verified, we will arrange a free replacement.

2. Items Lost in Transit

If your order is not delivered and is confirmed lost by the carrier:

  • Claims must be submitted within 30 days of the estimated delivery date.
    Approved claims will be replaced free of charge.

3. Incorrect or Insufficient Address

If the shipping address provided at checkout is incorrect or incomplete, the order will be returned to our production facility.

In such cases:

  • Reshipment costs are the customer’s responsibility.

  • We will contact you to obtain the corrected address before reshipping.

Man In Tees is not liable for delays caused by incorrect addresses.

4. Unclaimed Shipments

Orders not collected from the local carrier and returned:

  • Can be reshipped at the customer’s expense.

  • Unclaimed returns may be donated or disposed of after 30 days and are not refundable.

5. Returns By Customer (Change of Mind / Wrong Size / Buyer’s Remorse)

Because each item is printed on demand, we do not accept returns or issue refunds for:

  • Change of mind

  • Ordering the wrong size

  • Preference changes

Please check our Size Guide carefully before ordering.

If you wish to exchange a size, we can assist by creating a new order, but all costs will be borne by the customer.

6. Non-Returnable Items (For Hygiene or Legal Requirements)

The following items cannot be returned:

  • Face masks

  • Any sealed items that have been opened

  • Personalised or customised orders

All returned masks and hygiene-related items will be disposed of and not refunded.

7. EU Consumer Notice

For EU customers, products that are:

  1. Made to order or personalised, or

  2. Sealed goods unsuitable for return once opened

are not eligible for withdrawal rights, per Articles 16(c) and 16(e) of Directive 2011/83/EU.

8. How to Submit a Return/Issue Report

Please contact us at support@manintees.com with:

  • Order number

  • Photos of the issue (if applicable)

  • Description of the problem

We will respond within 48 hours.